This course is designed to help you understand behaviour that challenges, what some of the triggers might be and what you can do as an individual or a staff member to take the heat out of a challenging situation.
We will also think about the support that you need as an individual and staff team, and how small things such as body language and empathic validation can help us manage difficult situations in the most effective way.
Length: 2 modules Duration: 30 - 45 minutes of study per module
Your Instructor
Passionately working across organisational boundaries to develop new approaches to address health inequalities, Dr Williamson has a national reputation as leader in the development and delivery of services to address the needs of complex and multiply disadvantaged populations.
Emma is also the CEO of aneemo Ltd staff training and development company, works in private practice, teaches on the Clinical Psychology Doctorate at the Kings College London’s Institute of Psychiatry, Psychology and Neuroscience and is a published author; regularly talking at conferences, in national media, TV documentaries & news programmes.
Course Curriculum
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StartManaging Risky Situations (5:36)
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StartThe Assault Cycle (3:30)
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StartVerbal De-escalation (4:53)
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StartD.E.F.U.S.E. - Test Your Knowledge
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StartChoosing How to Respond (3:00)
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StartHow Behaviours Interact (3:00)
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StartThe Power of Empathy and Validation (4:15)
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StartMaintaining Healthy Boundaries (4:53)
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StartImpact on Staff of Working in Challenging Situations
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StartDebrief (4:36)
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StartQuiz 2